Return & Exchange Policy
Last Updated: July 2026
At LUVENTRA, customer satisfaction is important to us.
90-Day Exchange Policy
We offer exchanges within 90 days from the date your order is delivered.
To qualify for an exchange, products must:
- Be unused and in their original condition.
- Include all original packaging and accessories.
- Show no signs of misuse, accidental damage, or alteration.
Items Not Eligible for Exchange
The following items cannot be exchanged:
- Customized or personalized products.
- Clearance or final sale items.
- Products damaged due to improper use.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery.
Please include clear photos of the product and packaging to help us process your request quickly.
Exchange Requests
To request an exchange, please email:
Please include:
- Order Number
- Customer Name
- Description of the issue
- Photos (if applicable)
Our support team typically responds within 24–48 business hours.